
43
English
10 Troubleshooting
ro
em
oss
e cause an
so
ut
on
o
ower or
n
cato
g
t
e
s not connecte
to t
e
owe
.
ress
at the side of the TV or on the remote control.
Ensure that the AC
ower cord is connected ti
htl
to the TV
power connector an
to t
e power soc
et out
et
Remove the AC power cord from the power socket outlet, wait 60
seconds and reconnect the AC power cord
Connect the TV to a different power socket outlet
o p
cture or soun
s
etected from the device
using HDMI 1-4 input jack
HDCP authentication fail
Ensure that your HDMI cable is certi
ied
ress
OURC
on t
e remote contro
to sw
tc
to anot
er source
an
t
en sw
tc
ac
to t
e
source
eset t
e accessory
ev
ce an
t
e
urn on t
e
Select the HDMI channel
urn on t
e accessory
ev
ce
e t
e
an
t
e accessory
ev
ce are powere
on, unp
ug e
t
e
end of the HDMI cable and then reinsert the cable
o soun
s
etecte
from the PC usin
PC
nput
ac
n audio cable is not connected
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV
ress
on the remote control, and select the PC source.
o p
cture or soun
s
etected from the PC
using HDMI 1 input jack
n incorrect HDMI input jack is connected or an audio cable is not
connecte
Connect a HDMI-DVI cable to the HDMI 1 in
ut
ack on the TV
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV
ress
OURC
on the remote control
and select the HDMI 1
source
oes not res
on
to
e remote contro
atter
es are
nsta
e
ncorrect
, or
ow
atter
owe
.
nsure t
at you are us
ng t
e
remote contro
nsure t
at t
e
atter
es are
nserte
correct
an
o not nee
o
e re
ace
Remove the AC
ower cord from the
ower socket outlet, wait 60
seconds and reconnect the AC power cord
e
cture
s
storte
stretc
e
out
or
as
ac
ars on t
e s
e or to
Broadcast video format
ress FORMAT on t
e remote contro
to se
ect t
e
est p
cture
format
For some accessory devices, the picture format must be set in the
accessory
ev
ce
e p
cture
s most
y
re
an
green, or t
e
p
cture m
sses re
w
en
onnecte
to an accessory
ev
ce v
a com
onent
a
es
Insecure / incorrect connection
nsure a
t
e connect
ons are ma
e accor
ng to t
e co
or co
e
us
t
e com
onent ca
es a
t
e wa
nto t
e
r soc
ets on
e
o
cture or soun
o
cture or soun
- ensure
ou
ave se
ecte
t
e correct c
anne
ncomp
ete c
anne
nsta
at
on
If the TV receives channels via an AV connection
set the TV to the
correct source
nput
If the TV is connected directl
to the wall via a coaxial connection
erform the auto
ro
ram a
ain
o soun
on t
e
ou
spea
e
.
o
ume
eve
s set to zero -
ncrease t
e vo
ume
Sound is muted -
ress
on t
e remote contro
Audio cable is not connected - for AV connection
ensure that the
udio L/R cable is connected as described in Connecting you
evices .
See ‘Connectin
our devices’ on
a
e 40.
If
ou use a
component ca
e, ensure t
at you
ave not crosse
t
e re
au
o
ca
e w
t
t
e re
v
eo ca
e
Audio output setting for the accessory device is incorrect. Fo
connect
ons, some accessory
ev
ces
ave an
audio output setting that must be turned on for HDMI to HDMI
connect
ons
heck i
Soun
>
TV Speaker
>
f
s set to
n
o soun
w
e output w
en
TV Speaker
s set to
f
a
cture
ua
t
w
t
a
oax
a
connect
on
Standard definition channels are not as clear as hi
h definition
c
anne
s - connect t
e
ev
ces v
a com
onent or
ca
es
Cannot control your TV
an
connecte
ev
ces
t
one remote contro
Confirm that the connected devices are EasyLink compliant and are
connected to your TV via an HDMI cable. Not all brands of devices
suc
as
u-ray
sc p
ayers use t
e same system as
ps
asy
n
ther brands might not work with Philips EasyLink
annot use Netflix
feature
etflix is available only in the United States
heck if the network connection is properly made
s
t www.netflix.com/Phili
on
our PC and become a Netflix
mem
e
.
annot add movies or TV
ep
so
es to t
e
nstant
ueue
s
t www.netflix.com on your PC
annot use VUDU
feature
heck if the network connection is
ro
erl
made
annot rent or bu
movies / TV e
isodes on
ou need to activate the VUDU account.
Refer to
a
e 18.
og
nto your account at http://my.vudu.com an
c
ec
your
payment information
he
icture
ualit
o
streamin
movie
Netflix
r VUDU
is
oo
.
heck the s
eed of
our internet connection. You need s
eeds of at
east 8 Mb
s to this
la
er for hi
h
ualit
uninterru
ted
la
back
treaming movie (Netflix
r VUDU) often stops
r starts buffering during
p
ay
ac
ontact your internet service provider to troubleshoot your internet
onnection for speed and line quality. Consistent line quality and
speed are very important for internet video playback
Even though the speed of
e
nternet connect
on
mproves
ur
ng p
ay
ac
he picture quality of
etflix streaming movie
oes not
m
rove
e p
cture qua
ty
oes not c
ange
ur
ng p
ay
ac
he picture quality differs depending on the speed of internet
onnection at the time of loading
he audio of internet
ra
o stat
on
nterrupte
uner server, stat
on or t
e
nternet connect
on
s
usy
The bit rate of the station is hi
h
annot connect to the
etwor
heck if the Ethernet cable connection is
ro
erl
made
urn on t
e mo
em or
roa
an
route
.
heck the network settings
heck if the broadband router and/or modem is correctl
onnecte
annot connect to the
etwork while my PC is
onnecte
to t
e networ
heck the content of your internet service contract to see if your
nternet Service Provider prevents multiple terminals connecting at
e same t
me
annot play back internet
ra
o
heck if the network connection is properly made
heck the firewall setting of the modem or route
.
or some stat
ons,
a
ac
s not ava
a
e on t
s un
t
he quality of the internet
ra
o au
o
s poor or
o
se occurs
ur
ng
playback of internet
tat
on
The bit rate of the station is low
annot use the wireless
onnect
on
heck if the USB wireless LAN adapter is connected to the USB
erm
na
se the supplied USB wireless LAN adapte
.
ommerciall
available USB wireless LAN ada
ters are not
su
orte
heck if the Wireless LAN Access Point
AP
e.
. wireless router
is
r
ente
ro
er
or not
ace
too c
ose
etween t
em
nce you have activated the wireless connection please wait 30
seconds for the connection to be established after turning on
he unit, before trying to access network features such as Netflix
or v
uner.
annot
et into the
C's screen afte
i
ips
ire
ess
MediaConnect
s
e
ecte
he start u
screen
PHILIPS lo
o with s
innin
circle
kee
is
la
in
until the unit found the PC that is runnin
Phili
s Wireless
MediaConnect
Make sure if the network connection is connected properly
heck if your PC runs Philips Wireless MediaConnect
Make sure
our TV and PC are connected on the same network
I have a 1.8GHz CPU but
MediaConnect does not
ork on m
PC
or smooth o
eration of
our PC while Phili
s MediaConnect is
runnin
ou need a mainstream dual core
rocessor from Intel o
Intel : Core2Duo or Core i3/5/7 @ 1.8GHz or hi
he
.
MD : Athlon II X2, Turion II Dual-Core or Phenom X2
2GHz
r
g
e
.
Downloading an electronic copy
o obtain an electronic copy of this manual
o
nt your
rowser to www.philips.com/suppor
Choose
our countr
of location
Enter the model number or a keyword in the
Find your product
fi eld. Alternatively, you can browse the catalog
Click the description or model
Under Product su
ort, click
User manuals
Contact us
If
ou cannot resolve
our
roblem, refer to the FAQ for this TV at
www.
hili
s.com/su
or
If the problem remains unresolved, contact the Customer Support
enter in your country
Warning
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
amage to your
or vo
your warranty
Note
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging
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